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Customer Service in the Public Sector : Wanyakala Tom
Strategy | Public Sector | McKinsey & Company
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In times of crisis or when real-time information is key (for example, during a natural disaster such as Hurricane Sandy), many government agencies have shown just how beneficial their presence on social media can be.
Complaints to the public sector: do they make a difference
Slideshare: Bridging the Gap Between Government and Citizens for Support.